FAQ

No, some brands are excluded from promotions—this includes but is not limited to our fern fins, surfboards, and brands like Fellow and Aarke.

Most of our goods are locally handmade in small batches which makes each of them truly unique. It’s always best to not wait too long if you’re interested in a product. You can email us athello@shopmerge.caor send us a message on Instagram to inquire about the availability and restock of a specific item. We’ll be happy to help you. You can also sign up to be automatically notified when the items are back in stock under the product description. 

First you’ll receive an order confirmation email. Then, once we’ve packed and shipped your order (usually within 24-72 hours) you’ll receive a shipping confirmation email with tracking so you can follow your package’s journey.

When ordering to a destination outside of Canada, you may be required to pay duties andforeign taxes in addition to your shipping fee. These additional fees are not covered at checkout and are not the responsibility of Merge. Shipping andforeign duties are non-refundable, and we are unable to issue a refund or store credit if your package is denied.

No, we don’t include paper invoices in our packages as we aim to do our best to help Mother Nature. The only proof of purchase you’ll receive is the email confirmation with your order number.

You are welcome to come by at any time during our store’s hours—we’re open every day from 10-5.